Contact information

We are happy to help with sizing, an order, or anything else.

Email: support@niello.in
Telephone / WhatsApp: +91 94818 05942
Hours: Monday to Saturday, 10am – 6pm IST

We reply to every email within one business day.

Before you order

If you are between sizes or unsure about fit, write to us before placing your order. Our pieces are final sale except in the circumstances set out in our Cancellation & Refunds policy, so we would rather help you choose well.

Registered office

TRUEAPEX VENTURES PRIVATE LIMITED
Unit 101, Oxford Towers, 139/88
HAL Old Airport Road, Kodihalli
Bengaluru, Bengaluru Urban
Karnataka 560008
India

CIN: U46909KA2026PTC215521
GSTIN: 29AAMCT7794H1ZE

Corporate office

No. 73, Aanvii Complex, 5th Cross Road
MCECHS Layout, Dr. Shivaram Karanth Nagar
RK Hegde Nagar
Bengaluru, Karnataka 560077
India

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Bensun Thomas
Designation: Director
Email: support@niello.in
Telephone: +91 94818 05942
Address: Unit 101, Oxford Towers, 139/88, HAL Old Airport Road, Kodihalli, Bengaluru, Karnataka 560008

We acknowledge every complaint within 48 hours of receipt and issue a ticket number so you can track its status. We aim to resolve every complaint within one month.